Terms and Conditions

These terms and conditions are entered into by and between Solo The Training Club Ltd hereinafter: Solo The Training Club and You hereinafter: “the Member”.

SERVICES

The membership entitles the usage of Solo The Training Club Ltd facilities and the equipment and services available therein, as specified upon sign-up.

MEMBERSHIP

The membership is personal, and cannot be shared.

AGE LIMIT

The Member confirms that he/she is 18 years old or older. For persons 16 or 17 years old, exceptions are granted based on a written parental consent. Persons under 16 years of age must be supervised at all times.

HEALTH

The Member confirms that he/she does not suffer from health problems that would hinder exercise or prevent him/her from engaging in exercise, or that would be detrimental or adverse to the Member’s health, safety, or physical condition if he/she did exercise. In case of any doubt, the Member shall seek advice from a medical doctor who should confirm the ability to exercise. The Member is also required to inform Solo The Training Club Ltd. of any changes to their health or physical condition that may affect their ability to exercise safely during the course of their membership. Solo The Training Club Ltd. shall have no obligation to perform a fitness assessment or similar testing to determine the Member’s physical condition. If an assessment is done at Solo The Training Club Ltd., it is for the sole purpose of compiling comparative data to track the Member’s progress in a programme and not for diagnostic purposes.

PERSONAL INFORMATION

The Member is responsible for keeping their personal information, including but not limited to address, phone number, email address, emergency contact details, and any other relevant information, up to date with Solo The Training Club Ltd. Any changes to this information must be provided in writing via email to team@solo-thetrainingclub.co.uk. Failure to update this information may result in communication delays or other issues that could affect the Member's participation in services or the safety of their participation.

LIABILITY

Each Member of Solo The Training Club Ltd shall be liable for any property damage and/or personal injury caused by the Member on the Solo The Training Club Ltd premises. It shall be the obligation of the Member to pay for any costs involved upon presentation of a statement thereof.

WAIVER OF LIABILITY

Any and all use of the Solo The Training Club Ltd facilities shall be at the Member’s own risk at all times. The Member shall not utilise any equipment unless he/she has been shown how to use it by a Solo The Training Club team member. Solo The Training Club Ltd shall not be liable for any injuries, physical impact or damages to the Member, or the property of the Member, or be subject to any claim arising out of the use of the premises and/or of the equipment made available to the users.

LOST PROPERTY OR THEFT

Solo The Training Club Ltd does not take responsibility for loss or theft of any personal belongings. Any items left on Solo The Training Club Ltd premises will be kept for up to a month for the Member to collect, after which any uncollected items will be disposed of.

CODE OF CONDUCT

The Member shall respect the behavioural and operating principles of Solo The Training Club Ltd, as laid out in our code of conduct. If the Member behaves in a way that breaches the code of conduct, membership can be suspended or terminated at management’s sole discretion.

ACCESS AND SECURITY

Solo The Training Club Ltd is open Monday to Thursday 7am-12pm and 4pm-8pm, Fridays 7am-12pm and 4pm-6pm, and Saturdays 8am – 12pm, with the exception of bank holidays and exceptional circumstances, when times may vary. Sessions and classes are available according to times stated in the Solo The Training Club Ltd app.

SESSIONS AND CLASSES

Sessions and classes can be booked up to 1hr before the start time, except for the first session/class of the day which will need to be booked by 9pm the night before. The Member is permitted to attend a maximum of 1 each of A, B, and C Small Group Personal Training Sessions per week. If the Member attempts to attend more than 1 of each session in any given week, Solo The Training Club will attempt to contact the Member and remove any non-permitted bookings. The Member is not permitted to book multiple sessions or classes of the same type on any given day (i.e. A maximum of 1 small group personal training session per day, 1 fitness class, 1 yoga class etc.). If the Member attempts to book multiple sessions or classes of the same type on any given day, Solo The Training Club will attempt to contact the Member and remove any non-permitted bookings. The Member can cancel bookings up to 1hr before the start time, but will endeavour to give as much notice as possible.

PAYMENT

The Member has given approval for an automatic debit from his/her account or card and is responsible for the payment of the membership. If the payment is late the member will receive a reminder email from Solo The Training Club Ltd and access may be suspended. The membership continues to run even if the access is suspended. If after 30 days the amount is still not paid the Member is in violation of the contract and the total outstanding amount of the contract will be due. Solo The Training Club Ltd may transfer the case to a debt collector, which will add additional fees.

GYM CLOSURES

Solo The Training Club Ltd does not operate on bank holidays. No reimbursement will be given to the Member in the case of planned bank holiday closures. The gym does not operate over the Christmas and New Year period, during which all active memberships will be paused and billing dates will be adjusted accordingly, based on the number of usual opening days. In exceptional circumstances, the gym may not operate according to the usual timetable, in which case at least 2 weeks' notice will be given, where practicable.

PAUSING MEMBERSHIP

The Member can pause their membership for extended holidays & exceptional circumstances by contacting Solo The Training Club contact number at +447715323344 with the Members’ request and reason for suspension, to be approved at the discretion of the Solo The Training Club team. Membership suspension must be a minimum of 1 week at a time, for a maximum of 4 weeks per calendar year, and a suspension end date must be provided, unless agreed otherwise by Solo The Training Club management. The Member will need to provide a minimum of 2 weeks notice where practicable. During paused periods, the Member will not have access to Solo The Training Club Ltd facilities and the equipment and services available therein. The Member is not permitted to pause non-recurring memberships.

TERMINATING MEMBERSHIP

The Member can cancel recurring memberships at any time by emailing Solo The Training Club management at gemma@solo-thetrainingclub.co.uk. A minimum of 1 month’s notice prior to the Member’s next billing date will need to be given, unless approved otherwise by management.

PRICE CHANGES

Any price changes will be communicated at least one month prior to the Member’s next billing date.

GUESTS

The Member may request to bring guests to sessions and classes, to be approved at the discretion of Solo The Training Club management. All guests must attend alongside the Member. Please note that priority is always given to Members' spaces in sessions and classes. To arrange for a guest to join, the Member should contact Solo The Training Club front of house in person or via text at +44 7715 323344 in advance to ensure all necessary administrative steps are completed.

CHECK-INS

The Member will be booked in for a 1 month, 3 month, 6 month and 1 year check-in with Solo The Training Club management relative to their start date upon sign up. The Member can book additional and future check-ins via the Solo The Training Club app, or with front of house in person or via the Solo The Training Club contact number at +447715323344. Check-ins can be booked 30 days in advance, up to 2 days before the start time of the appointment. All check-ins will be conducted by Solo The Training Club management unless specified otherwise. Solo The Training Club management may at times need to re-schedule or cancel appointments, in which case The Member will be notified via text and/or email.

COMMUNICATION

All communication between Members and Solo The Training Club Ltd. must be conducted through the appropriate channels. For management-related enquiries, the Member should contact Solo The Training Club management via email at gemma@solo-thetrainingclub.co.uk. For other matters, the Member should contact the Solo The Training Club contact number at +44 7715 323344. Please note that texts and calls will only be responded to during opening hours. The appropriate Solo The Training Club team member will respond to messages and calls promptly and take necessary action as required.

AMENDMENTS TO TERMS AND CONDITIONS

Solo The Training Club Ltd. reserves the right to update or modify these Terms and Conditions at any time. The Member will be notified of any changes at least 1 month prior to them becoming effective. Notifications will be made via email or posted on the Solo The Training Club app, or through other appropriate means of communication. It is the Member's responsibility to review the Terms and Conditions regularly to stay informed of any updates. Continued use of Solo The Training Club’s services after the changes are made and the notification period has passed will constitute acceptance of the updated Terms and Conditions.

EFFECTIVE DATE

For New Members: These Terms and Conditions are effective as of 17th December 2024 and apply to all new memberships entered into on or after this date.

For Existing Members: These Terms and Conditions will become effective for existing members on 18th January 2025. Existing members will be notified at least 1 month prior to the effective date.